We want you to love your Hayal pieces! Here’s how we ensure your experience stays delightful:

• Upon receiving your order, please take a moment to check the quality, size, and color. Feel free to try your items gently (no pins or alterations, please!).
• If something isn’t quite right, you can hand it back to the courier on the spot. Just a small note: the return will only require covering the shipping fees.
• Once the courier has left, we won’t be able to process returns or exchanges, so let’s handle it together right away.

Your happiness is our priority! If you have any questions, feel free to reach out, we’re here for you.